Refund & Return Policy
We want you to love your Honar Casa piece. Since many of our products are handcrafted from natural wood, slight variations in grain, tone, and texture are normal and part of what makes each piece unique — not a defect.
Eligibility for Returns
- Items must be unused, in original condition, and returned within [2] days of delivery
- Custom or made-to-order items are not eligible for return unless damaged or defective
- Please contact us before returning any item
Damaged or Defective Items If your item arrives damaged or defective, contact us within [2] days of delivery with photos. We will offer a replacement or refund, depending on the situation.
How to Request a Return
- Message us on WhatsApp (+92 3278185904) with your order number and reason for return
- We'll guide you through the return process
- Once the item is received and inspected, your refund or replacement will be processed within [5] business days
Refund Method Refunds are issued via [bank transfer / original payment method], depending on how the order was placed.
Non-Returnable Items
- Custom/made-to-order pieces
- Items damaged due to misuse after delivery
Questions WhatsApp: +92 3278185904 | Website: www.honarcasa.store